Terms and Conditions

Welcome to Möm(e) family at www.momeportugal.com (“Möm(e) website”, “website”, “site”), owned and operated by Kindlysilver Unipessoal, Lda (“Möm(e)”, “we”, “us”, “our”).

The following terms and conditions (“Terms”) govern and apply to anyone accessing or using Möm(e) website.

Please read these Terms carefully because by using and/or placing an order on Möm(e) website you agree to follow and be bound by these Terms. If you do not agree to these Terms, you should not access or use the site.

By placing an order the user:

– Accepts that it has read and agrees to the these terms and conditions;

– Declares to have at least eighteen (18) years old and/or over the age of majority in the jurisdiction of residence, and the legal possibility to hire and use own means of payment;

– Will not make a fraudulent use of the website, contrary to law or to the good customs;

– Accept that is the Portuguese legislation that governs any conflict with the User, notwithstanding the contrary prediction in Community directive or international treaty;

We may modify the Terms from time to time without prior notification. Please read the Terms and check back often. If you do not agree to any change to the Terms then you must immediately stop using the website. The version of the Terms that will apply to your order will be those on our website at the time you place your order.

Möm(e) reserves the right not to process orders received from users with business purposes.


To use some of the services made available to you on Möm(e) website you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please update on your account or notify us immediately at the following e-mail address info@momeportugal.com. We may also change registration requirements from time to time.

For the services that require a user name and/or password, you are responsible for all use of your account (under any user name or password) and for ensuring that all use of your account complies fully with the provisions of these Terms. You shall be responsible for protecting the confidentiality of your user name(s) or password(s), if any.

The account password you provide should be unique and kept secure, and you must notify us immediately of any breach of security or unauthorized use of your account.

Please refer to our Privacy Policy for information about how we use your data.

Order and pricing policy

All order is subject to acceptance and availability. After you made your order, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we received it. If for any reason we are unable to fulfill your order, we will let you know as soon as possible. If we have already received payment for this order, we will refund the applicable amount using the same payment method you used.

Items in your shopping basket are not reserved and may be purchased by other customers.

Prices shown on the website are in Euros. If you are viewing the website from the UK or an EU country, the prices are inclusive of Portuguese VAT. Prices do not include shipping costs, custom duties and/or other taxes.

The product prices displayed on the website may be subject to changes, we reserve the right to change prices without previous notice. The prices as displayed at the moment of the purchase are the prices applicable to that purchase.


We accept payments by bank transfer, credit card (Master Card, Visa and American Express) and Paypal.

– Bank transfer

When selecting this option at checkout, you will have 24h to proceed to the bank transfer. Please send us the transfer receipt by email to info@momeportugal.com so we can track your payment and send your order as soon as possible. Once we have received the transfer, you will receive an email of confirmation.

We retain title in the products until we have received full payment for all such products.

For more information’s, please check our Payments & Shipping and Returns.


If you choose to pay with credit card (Master Card, Visa and American Express) or Paypal, you will be redirected to Stripe or Paypal websites to process your payment, to “login” and review the amount before clicking “pay now”. Once this transaction is completed, you will return to our website.

We ensure you that your shopping experience is safe, simple, and secure. However, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.

Insurance and delivery

Möm(e) insures each purchase during the time it is in transit until it is delivered to your specified delivery address. The goods are your responsibility from the time we deliver them to the address you gave us.

We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by us, and transfer of responsibility in the same way.

Delivery times appearing on the site (please check our Payments & Shipping Policy) are estimates and are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.


You have 15 days from the date you received your order to return your items.

Please check our Returns Policy.

Intellectual Property rights

The website, all intellectual property rights in the website and its content (such as data files, graphics, text, photographs, drawings, logos, images, sounds, music, video or audio files – “content”) are the property of Kindlysilver Unipessoal, Lda.

Any reproduction, modification, transmission, re-publication and/or redistribution of the above listed content are prohibited and may result in civil and criminal penalties. The rights in the website and the content are protected by international copyright laws as well as by any relevant national law concerning copyright, authors’ rights and database right laws.

All such rights are reserved.

You agree that the use of and reliance on any content is at your own risk, and that under no circumstances shall Kindlysilver Unipessoal, Lda be liable for any content or for any loss or damage of any kind incurred as a result of your use of any content.

No commercial use

This website is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this website. You may not use this website, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

Promotion Codes

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

You activity

You use this website at your sole risk. You agree that you will be personally responsible for your use of this website and for all of your communication and activity on this website. We reserve the right to deny you access to this website, or any part of this website, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trade mark notices) which may be affixed to or contained within the Site.

You agree not to collect or harvest any personally identifiable information, including account names, from the Site, nor to use the communication systems provided by the Site for any commercial solicitation purposes. You agree not to solicit, for commercial purposes, any users of the Site with respect to any submissions made by them.

Third party

To improve our website, we may use and promote services provided by outside third parties. However, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties. Outside sites linked on our website, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk.


We make no warranties of any kind in relation to this website or any transaction that may be conducted on or through this website.

We do our best to display our items as accurately as possible on the website, however, we decline every responsibility for eventual technical inaccuracy and/or typographical errors. Please note that such errors may relate to product information, pricing and availability. In these instances, we shall have the right to cancel any orders involving pricing errors or inaccuracies.

We reserve the right to make corrections and changes to the website when necessary without giving prior notice.

Möm(e) does not offer any guaranty that the information published on its own website is in conformity with the laws of the User’s competent jurisdiction, with the exception of the Portuguese territory.

Möm(e) website is a protected site according to international Internet standards which, if used correctly, Users can be reassured not to encounter viruses. However, we decline any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the website and declines any responsibility from eventual faulty operations of the website.

Möm(e) does not guarantee in any way that the material present on the website can be appropriate or of possible use in other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this site from said locations, do so at their own risk, and are solely responsible to respect relative local laws.

Company information

Kindlysilver Unipessoal, Lda

Rua André de Castro, nº347 2ºDto

4400-021 Vila Nova de Gaia


VAT number: PT 514783435